Airbnb concierge: service payments and tracking by property
To avoid missing cleaning, linen and extras, collect remotely before the visit. One link is enough.
Exemple d’usage
Example: a “cleaning” link at booking, a “linen” link if requested, then an “options” link if extras are added. Everything is tracked by property.
Exemple de SMS
FAQ express
Can I track payments per property?
Yes. Add a property/stay reference in the request to easily find history.
Can services be collected before arrival?
Yes, it’s the simplest flow: payment confirmed = service scheduled.
Use cases (concierge)
- Cleaning: payment validated before the visit.
- Linen / kits: dedicated link based on stay length.
- Options: late arrival, baby pack, pet, equipment.
- Owner services: one‑off interventions, separate links.
Simple flow (frictionless)
- Create the request (cleaning, linen, option, service).
- Send by SMS or email.
- Payment confirmed = service scheduled + automatic receipt + updated history.
Airbnb concierge FAQs
Can I bill options separately?
Yes, one link per item if needed.
How do I track by property?
Add a property/stay reference in the request.
What if a payment is declined?
Immediate notification and resend of an adjusted link.
Do I need a terminal?
No, a smartphone is enough.
Send the first link
Centralize your concierge collections in PayLinker.
Less manual follow‑up, tracked payments, automatic receipts: PayLinker simplifies your stay‑related flows.
What matters (tracking)
Concierge: collect services without chasing transfers
In short‑term rentals, payments aren’t just for the stay: cleaning, linen, late arrival, check‑in, equipment, extras… If those amounts are left “for later,” you lose time in follow‑ups and the experience suffers.
With PayLinker, you send a payment link by SMS or email. The client pays remotely, you receive a notification, and an automatic PDF receipt is generated for the guest or owner.
3 very common cases (best handled separately)
- End‑of‑stay cleaning: dedicated link before the visit.
- Linen / kits (sheets, towels): link for the exact amount, attached to the file.
- Options: late arrival, baby cot, pet, breakfast pack… one link per option if needed.
Tracking by property (to avoid confusion)
Add a simple reference in requests (property, stay, date). You instantly find history and know what’s paid or not, without spreadsheets.
Ready‑to‑send messages (Airbnb concierge)
- Cleaning SMS: Hello {PRENOM}, to organize cleaning for property {LOGEMENT}, here is the link to pay the service: {LIEN}. Automatic receipt after payment. — {SIGNATURE}
- Linen SMS: Hello {PRENOM}, here is the link to pay the linen pack (stay {SEJOUR}): {LIEN}. Thank you — {SIGNATURE}
- Options email: Hello {PRENOM}, you will receive a link to pay for options on stay {SEJOUR}. Automatic receipt after payment. — {SIGNATURE}
Concierge FAQs
- Can I bill options separately? Yes, one link per item keeps tracking clear.
- What if the client changes their mind about an option? Send an adjusted link; the history stays clean.
- What if a payment is declined? You’re notified and can send an adjusted link.
Useful resources: online security deposit and Deposit by SMS.
Concrete results — concierge side
Services paid before the visit, clear tracking by property
Step‑by‑step — on a stay
Payment links for cleaning, linen and options
See the full flow
A solution built for short‑term rentals
PayLinker Pro €9.90/month with no commitment or pay‑as‑you‑go, calibrated for concierges with seasonal portfolios.